Documentation & Support

Frequently Asked Questions

FAQ

  • How do I cancel my subscription?

    You can cancel your subscription here: Subscription.

  • How can I contact you?

    If you can’t find an answer to your question in the documentation and the search, please write us a message at  or via our contact form.

  • I entered a wrong password too often

    As a measure to protect your account, everyone is blocked who entered a wrong password ten times in a row. The blocking impacts the IP, not the account. The IP will be automatically unblocked after four hours. If you have forgotten your password, make sure to reset your password in My Details.

  • I lost my password. How do I get a new password?

    You can generate a new password for your account here: https://flag-creator.com/lost-password/